Privacy Policy

Some of the services described below are still being introduced as we complete the site, including online payment, analytics and advertising cookies. Where a service is not yet active, we do not collect the information associated with it. This policy sets out how that information will be handled once each service is live.

1. Information We Collect

We collect personal information that you provide directly to us. When you place an order, create an account, subscribe to our newsletter, or contact us, this may include your name, email address, telephone number, billing address, shipping address, payment details, and any information you choose to include in your correspondence with us.

We also collect information automatically as you use the site. This includes your IP address, browser type and version, device and operating system information, time zone and language settings, referring URLs, the pages you view, the products you search for and look at, and how you move through the site. This data is collected through cookies and similar technologies described in section 4.

We may also receive information about you from third parties who help us run our business, including payment processors, shipping carriers, fraud-prevention services, analytics providers and advertising partners.

2. How We Use Your Information

We use the information we collect to:

• Process, fulfil and deliver your orders, and take payment for them
• Send order confirmations, dispatch notifications and tracking details
• Provide customer support and respond to your enquiries
• Manage your account and order history
• Send you marketing communications about products, offers and updates, where you have asked to receive them or where we are otherwise permitted to
• Understand how our site is used so we can improve it, and measure the performance of our marketing
• Detect, prevent and investigate fraud, abuse and security incidents
• Meet our legal, tax and regulatory obligations

We do not sell your personal information and we do not rent or trade it to third parties.

3. Marketing and Advertising

We use cookies, pixels, tags and similar technologies to measure the performance of our advertising and to show you relevant advertising on other platforms. This may include services such as Google Ads and Meta (Facebook and Instagram) advertising tools, which may set identifiers in your browser and report back to us on aggregate campaign performance.

You can opt out of marketing emails at any time using the unsubscribe link in any message we send, or by contacting us directly. Opting out of marketing does not stop transactional messages such as order confirmations and dispatch notices, which are part of fulfilling your order.

You can control advertising and analytics identifiers through your browser settings, and through the opt-out tools provided by the relevant advertising platforms.

4. Cookies and Similar Technologies

Cookies are small files placed on your device that let a site remember you between requests. We use them to distinguish you from other users, to keep your basket and session working, to remember your preferences, and to understand how the site is used so we can improve it.

The cookies and similar technologies we use fall into four groups:

• Strictly necessary — required for the site to work, including your basket, checkout, security and fraud prevention. These cannot be switched off.
• Preferences — remember choices you make, such as whether you are using the light or dark theme.
• Analytics — help us understand which pages are used and where visitors run into difficulty.
• Marketing — used to measure advertising performance and to show you relevant advertising elsewhere.

Most browsers let you refuse or delete cookies through their settings. Blocking strictly necessary cookies will stop parts of the site, including checkout, from working correctly.

5. Payment Security

All payments are processed by established third-party payment providers. Your card details are submitted directly to the payment provider over an encrypted connection. Harbourpep does not receive or store your full card number, and we hold only limited details such as the card type, the last four digits, and the outcome of the transaction, which we need for order records, refunds and fraud prevention.

6. How We Share Your Information

We share personal information only where it is needed to run our business, and only with parties who are required to protect it. This includes:

• Payment providers, to take and reconcile payment
• Shipping carriers and fulfilment partners, to pack, ship and deliver your order
• Email, customer support and order management providers
• Analytics and advertising providers, as described above
• Professional advisers such as accountants, auditors and lawyers, where reasonably required
• Law enforcement, regulators or other authorities where we are legally required to disclose information, or where it is necessary to protect our rights, property or safety, or those of others
• A purchaser or successor entity, if our business is sold, merged or reorganised, subject to this policy continuing to apply

7. Data Retention

We keep personal information for as long as we need it for the purposes set out in this policy. Order and transaction records are kept for the period required by tax, accounting and consumer law. Marketing subscriptions are kept until you unsubscribe. Correspondence is kept for as long as needed to deal with the matter it concerns. When information is no longer needed, we delete it or anonymise it.

8. Data Protection and Security

The site is served over an encrypted connection, and we take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure and alteration. Access to personal information within our business is limited to those who need it to do their job.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security, and you provide information to us at your own risk.

9. Your Rights

You may ask us to give you a copy of the personal information we hold about you, correct it if it is wrong, or delete it. You may also ask us to stop using it for marketing, and you may withdraw consent where our use relies on it.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you are not satisfied with how we respond to a request or complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. As stated above, we do not sell personal information.

To make a request, contact us at support@harbourpep.net. We may need to verify your identity before we act on a request, and we will respond within the time required by the law that applies to you.

10. Children

Our website and products are not directed at children, and we do not knowingly collect personal information from them. Our products are supplied for laboratory research and are sold only to adults who meet the minimum age stated in our Terms and Conditions. If you believe a child has provided us with personal information, contact us and we will delete it.

11. Overseas Disclosure

We operate from Australia. Some of our service providers — for example hosting, payment and email providers — may store or process information outside Australia, including in the United States. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

12. Changes to This Policy

We may update this policy from time to time. The current version will always be posted on this page with its effective date. Where changes are material, we will take reasonable steps to bring them to your attention.

13. Contact Us

If you have any question about this policy, or you want to exercise any of the rights described in it, contact us at support@harbourpep.net.

This policy sits alongside our Terms and Conditions. All products supplied by Harbourpep are for in vitro laboratory research only.