Terms & Conditions

1. Acceptance of These Terms

By accessing this website, creating an account, or placing an order, you agree to be bound by these terms and by our Privacy Policy. If you do not agree to any part of them, do not use the site and do not order from us.

If you are ordering on behalf of an institution, company or laboratory, you confirm that you are authorised to accept these terms on its behalf, and that both you and it are bound by them.

2. Eligibility

You must be at least 21 years old to buy from us. By placing an order you confirm that you meet that requirement and that the information you have given us is accurate and complete.

You further confirm that you are a qualified researcher, or are purchasing on behalf of a research organisation, and that you have the training, facilities and equipment to handle research chemicals safely. We may decline or cancel any order at our discretion, including where we have reason to believe the products are intended for a use prohibited by these terms.

3. Research Use Only

All products supplied by Harbourpep are sold strictly for in vitro laboratory research conducted by qualified professionals. They are supplied as research chemicals and nothing more.

Our products are expressly not sold for, and must not be used for:

• Human consumption or administration of any kind
• Veterinary or other animal use
• Diagnosis, treatment, cure, mitigation or prevention of any disease or condition
• Use as a food, food additive, dietary supplement, cosmetic, or personal care product
• Incorporation into any product intended for human or animal use, or for resale to the public as a consumer product
• Any clinical, therapeutic or self-experimentation purpose

No statement anywhere on this website, in any product listing, or in any correspondence from us should be read as a recommendation, instruction or suggestion to use a product in any of the ways listed above. Where a listing refers to published research, it does so to describe what has been studied — not to suggest an application, a benefit, a dose, or an outcome.

4. Orders and Acceptance

Placing an order is an offer to buy, not a completed contract. An automated order acknowledgement confirms that we have received your order; it does not mean we have accepted it. A binding contract is formed only when we confirm that your order has been dispatched.

Until that point we may decline or cancel an order for any lawful reason, including where the product is out of stock, where the price or description was listed in error, where we cannot verify the payment or delivery details, or where we believe the order breaches these terms. If we cancel an order after taking payment, we will refund it in full.

5. Pricing and Payment

Prices are shown in Australian dollars and include GST where applicable. Shipping is calculated and shown before you confirm your order. Prices may change at any time, but a change will not affect an order we have already accepted.

Payment is taken through third-party payment providers. We do not receive or store your full card details — see our Privacy Policy. You confirm that you are authorised to use the payment method you provide. Where a listed price is obviously incorrect, we are not obliged to supply at that price and will contact you before proceeding.

6. Shipping, Title and Risk

Delivery estimates are estimates, not guarantees. Once a parcel is with the carrier, its progress is outside our control, and we are not liable for delays caused by the carrier, customs, weather, or any other cause beyond our reasonable control.

Title and risk of loss pass to you when the carrier takes possession of the parcel. You are responsible for giving us a correct and complete delivery address, and for making sure someone can receive the shipment. We are not responsible for parcels lost or damaged after delivery to the address you gave us.

We supply to delivery addresses within Australia only, and do not ship internationally.

7. Cancellation and Returns

You may cancel an order at any time before we confirm dispatch. After that point, the contract is formed and the order is in fulfilment.

Because these are research chemicals whose integrity depends on uninterrupted storage and handling, we cannot accept the return of any product once it has left our custody, except where the product is faulty, damaged in transit, or not what you ordered. Inspect every shipment on arrival.

Damage, shortages and incorrect items must be reported to support@harbourpep.net within 7 days of delivery, with your order number and photographs of the packaging and its contents. Where a claim is accepted we will replace the item or refund it, at our option. Do not return anything to us before we have confirmed the return in writing.

Nothing in this section limits any right you have under law that cannot be excluded by agreement.

8. Product Information and Availability

We work to describe our products accurately, but we do not warrant that listings, specifications, images or reference material are complete or error-free. Images are representative; vials, labels and packaging may differ in appearance from what is shown.

Analytical documentation, where provided, describes the specific lot it names and no other. Availability is not guaranteed, and we may change, withdraw or discontinue a product without notice.

9. Your Responsibilities as Purchaser

By buying from us, you accept sole responsibility for:

• Determining that a product is suitable for your intended research, and for the design, conduct and outcome of that research
• Handling, storing, labelling, transporting and disposing of the product safely and in accordance with all applicable law
• Complying with every law, regulation, licence, permit and institutional requirement that applies to you, including import, export and controlled substance rules in your jurisdiction
• Restricting access to the product to trained personnel, and keeping it away from anyone who is not qualified to handle it
• Not reselling, redistributing or supplying the product to anyone who has not agreed to equivalent restrictions

You assume all risk arising from your possession and use of the product from the point of delivery onward.

10. Prohibited Uses

You must not use this website or our products for any unlawful purpose, and you must not:

• Use, or allow anyone else to use, our products in or on the human body, or in any animal
• Represent our products as drugs, supplements, cosmetics, medical devices, or as fit for human use
• Repackage, relabel or resell our products as consumer goods, or in any way that misrepresents their nature or origin
• Provide false information, impersonate anyone, or use another person’s payment method without authorisation
• Attempt to gain unauthorised access to the site, interfere with its operation, or extract data from it by automated means

We may suspend or refuse service to anyone who breaches this section, and we may report unlawful conduct to the relevant authorities.

11. Intellectual Property

All content on this website — including the Harbourpep name and marks, text, product photography, artwork, layout, and code — is owned by us or licensed to us and is protected by intellectual property law. You may view and print pages for your own internal reference. You may not copy, reproduce, republish, distribute or use any part of it commercially without our written permission.

12. Disclaimer of Warranties

Products are supplied for research use only. Subject to the next paragraph, and to the fullest extent permitted by law, we exclude all warranties and representations that are not expressly set out in these terms.

Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded. Where our liability for failing to comply with a consumer guarantee may lawfully be limited, it is limited to replacing the goods or supplying equivalent goods, or paying the cost of doing so.

In particular, we make no representation that any product is safe or effective for use in humans or animals, that it is suitable for any clinical or therapeutic purpose, or that it will produce any particular research result. Any analytical figure we publish relates only to the lot it identifies and is not a warranty of performance.

The website itself is provided as is. We do not warrant that it will be uninterrupted, error-free, or free of harmful components.

13. Limitation of Liability

To the fullest extent permitted by law, Harbourpep, its officers, employees, suppliers and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profit, revenue, data, research, or business opportunity, arising out of or in connection with the products or this website, whether in contract, tort, strict liability or otherwise, and whether or not we were advised of the possibility of such loss.

Our total aggregate liability arising out of or in connection with any product or order will not exceed the amount you paid for the product giving rise to the claim.

We accept no liability whatsoever for any harm, injury, illness or death resulting from use of our products in or on a human or animal body. Any such use is a direct breach of these terms and is undertaken entirely at the risk of the person responsible for it.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by our negligence.

14. Indemnity

You agree to indemnify and hold harmless Harbourpep, its officers, employees, suppliers and agents against any claim, demand, loss, liability, cost or expense — including reasonable legal fees — arising from your breach of these terms, your misuse of a product, or your failure to comply with any law that applies to your possession or use of it.

15. Governing Law and Disputes

These terms are governed by the laws of the Australian state or territory in which Harbourpep is established and the laws of the Commonwealth of Australia. You agree to the non-exclusive jurisdiction of the courts of that state or territory for any dispute arising out of or relating to these terms.

If any provision of these terms is found unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions will continue in full force.

16. Changes to These Terms

We may update these terms from time to time. The current version will always be posted on this page, and it applies to any order placed after it is posted. The terms that govern an order are the ones in force when we accepted it. Please review this page before ordering.

17. Contact Us

Questions about these terms, or about an order, should go to support@harbourpep.net. A person will answer.

These terms sit alongside our Privacy Policy. All products supplied by Harbourpep are for in vitro laboratory research only, and are not for human or veterinary use.